These general terms and conditions of sale (hereinafter referred to as the “GTCs”) are intended to govern the contractual relations between:
1 – ACCEPTATION OF CTS
The GTC will apply to any offer made on the Platform.
The Client acknowledges having read and accepted the T&Cs before accepting the Offer. The fact of creating an account and/or accepting an Offer on the Platform implies the Client’s acceptance, without restriction or reservation, of all the provisions of the GTCs appearing on the Platform at the time of the Order. The T&Cs will remain accessible to the Customer on the Platform at all times. It is the Customer’s responsibility to find out about the products and prices offered and to select the most advantageous for him. The Operator cannot be held responsible for the choice made by the Customer.
In accordance with the legal provisions in force, the Client is informed that he/she has no right of withdrawal for the Offers offered on the Platform.
Our platform offers users an offer consisting of a round trip to/from Valloire. It can be accompanied by the purchase of a package.
By transport, we mean:
4 – ACCEPTANCE OF OFFERS
If the Customer already has a customer account:
– To accept an Offer, the Client must identify himself by means of his e-mail address, telephone number and password (hereinafter referred to as the “Access Codes”).
If the Customer does not have a customer account:
– For any first acceptance of an Offer, the Client must follow an account creation procedure via the “Create an Account” button on the home page and complete the information requested on the Platform.
The Client must provide the following information:
The information provided by the Client for the creation of his account must be fair and sincere. VALLOIRE cannot be held liable for the impossibility in which it may be unable to establish a relationship between the Client and the Drivers, in particular in the event of an error by the Client or the communication of false or erroneous information.
Access Codes will also be requested from the Client to access certain areas of the Platform, such as the “My Information” section on the Platform home page. Nevertheless, once connected, the Customer will have access to all areas of the Platform without further request for Access Codes until disconnection.
It will be the Client’s permanent responsibility to maintain the security of its Access Codes. The Client is solely responsible for the custody and use of its Access Codes. The Client undertakes to keep the Access Codes he has chosen strictly confidential and not to disclose them in any form whatsoever to third parties. Any connection to the “My Account” area of the Platform using the Access Codes will be deemed to have been made by the Client himself or a person under his responsibility. In the event of loss or forgetting his Access Codes, the Customer may request them again by going to the “Login” area and clicking on “Forgotten Password” then after having indicated his email address, he will have to click on the “Recover” tab. The Customer will then receive his Secure Access Codes by email to the address indicated.
To accept an Offer on the Platform, the Client must access the dedicated space.
Once on the dedicated space, the Client will be asked to provide the following information:
Once the above information has been completed, the Client will be asked to check his Offer by clicking on “Validate”. The Customer will then be able to view his Offer, its characteristics and the total price that will be invoiced by VALLOIRE in the event of a successful connection with the Driver.
Any Offer validated by the Client under the conditions and according to the procedure stipulated above constitutes a firm and definitive commitment, and may only be challenged in the cases restrictively listed in these GTC.
For any duly validated Offer, VALLOIRE will send a confirmation email to the Client mentioning the number of its Offer and the details of the price to be paid once the relationship has been finalized. The Customer may also consult these details at any time in his customer account.
4.4 Modification of the Offer
The Offer may be modified or deleted by the Client. Nevertheless, if the deletion is carried out at the Client’s sole initiative, the latter may under no circumstances claim reimbursement of any sums paid to VALLOIRE.
In any event, any cancellation of the Offer shall give rise to the payment by the Client of the file costs incurred and invoiced by VALLOIRE.
Any Offer by the Client shall be deemed to have been accepted by VALLOIRE and the sale shall be made upon payment of the price of the connection by the Client, except in cases of force majeure under the conditions referred to in Article 11.
5.2 Contact Conditions
Following the publication of an Offer on the Platform, the Offer will be freely accessible to all Customers. The Customer will then be able to select the Offer of his choice via the Platform. Once the Offer has been chosen, the Customer will be able to validate his choice and will be redirected to a summary page of the chosen Offer and will be redirected to the payment interface to finalize the sale.
5.3 Cancellation or failure of driver(s) Individual(s)
Any Private Driver mentioned in an Offer may freely cancel his proposal within a minimum period of 24 hours before the carpool start time as stipulated in the Offer. In the event of cancellation beyond the aforementioned deadline by the selected Private Driver, the latter will be considered as defaulting.
In the event of the failure of an Individual Driver selected by his absence at the time and place stipulated by the Offer, the Client must notify VALLOIRE via the Platform of said absence within 24 hours following the start time of the carpool as stipulated in the Offer.
In the event of default by one or more selected Individual Drivers, VALLOIRE will issue to the Client a credit note for an amount corresponding to the amount paid by the Client for the connection that was the subject of the default.
The prices of the Offers are indicated in euros, all taxes included. VALLOIRE reserves the right to modify its prices at any time and without notice. The Customer will be invoiced for the connection on the basis of the rates in force on the Platform at the time of publication of the Offer. The Customer guarantees that he/she is fully entitled to use the credit card to pay for the connection services offered by VALLOIRE.
The total amount due by the Client is indicated before the final validation of his Offer on the Platform. This amount includes the total cost of the connection as well as any additional costs.
The payment of the total amount of the connection is made on the Platform by means of a credit card Carte Bleu, Visa or Mastercard. To make the payment, the Customer must provide certain information relating to the credit card, including the name of the cardholder, the credit card number, its expiry date and its cryptogram number. The payment of the order is made with the payment solution by secure banking module Stripe.
The payment will be considered as validated after confirmation of the payment agreement by the issuing body. In the event of refusal by the issuing body, the sale will automatically be cancelled and VALLOIRE will therefore be released from any obligation and liability towards the Client.
An invoice will be sent by email to the Client at the same time as payment for the contact.
It is recalled that:
In the event of a breach by the Client of its obligations, VALLOIRE reserves the right to exclude or suspend the Client.
All reservations are subject to this cancellation policy. In the event of cancellation attributable to the Passenger:
If the Customer cancels more than 24 hours before the scheduled time of departure as mentioned in the carpooling announcement, the Customer will be refunded the full amount of the reservation minus the management fee. The Private Driver does not receive any sum of any kind whatsoever.
If the Customer cancels less than 24 hours before and up to 2 hours before the scheduled departure time, as mentioned in the carpooling announcement, the Customer is refunded the total amount of the reservation minus the management fees and 50% of the amount of the Private Driver’s remuneration. The Private Driver is compensated up to 50% of the remuneration initially provided for.
If the Customer cancels at least 2 hours before or after the scheduled departure time, as mentioned in the carpool announcement, no refund will be made. The Private Driver is compensated up to the full amount of the remuneration and the VALLOIRE commission is retained by VALLOIRE.
If the Customer cancels up to 2 hours before the scheduled departure time, as mentioned in the VTC announcement, the Customer will be refunded the full amount of the reservation. The VTC Driver does not receive any amount of any kind.
If the Customer cancels less than 2 hours before or after the scheduled departure time, as mentioned in the VTC announcement, no refund will be made. The VTC Driver is compensated up to the full amount of the remuneration.
In the event of cancellation of the shared shuttle reservation (Lyon Shuttle) at least before the day before departure at 8:30 pm, a refund of the full amount of your reservation will be made. In case of cancellation of the shared shuttle reservation (Lyon Shuttle) after the day before departure at 8:30 pm, no refund will be made.
NB: VALLOIRE assesses at its sole discretion, on the basis of the information at its disposal, the legitimacy of the reimbursement requests it receives.
Compensation will be made upon presentation of a form delivered to our offices or by e-mail, which must be completed and returned within a maximum period of thirty days following the occurrence of the event, accompanied by proof of sale, to the following address: SEM VALLOIRE – Route des charbonnière – 73450 VALLOIRE. “Failing this, any claim will be inadmissible after examination of the file, compensation will be paid at the latest within two (2) months following receipt of all supporting documents. No compensation may be granted before the expiry date of the title concerned.
In the case of Pedestrian Packages, or “season” Packages, no compensation may be granted in the event of interruption of service or early closure of the Ski Area. The compensation provided for herein is in full discharge by the Operator of any other compensation. The Operator cannot be held responsible for the weather conditions encountered during the use of the title. It is the responsibility of each Client to obtain information on weather and visibility conditions by all means at their disposal
The Platform and each of its components, including in particular the graphic charter, data, software, texts and logos, are protected by intellectual property law, in particular copyright and/or trademark law.
The Platform and each of its components are the exclusive property of VALLOIRE.
VALLOIRE grants the Client and more generally to any person visiting the Platform, a non-exclusive right of use of the Platform in accordance with the provisions hereof.
The Client acknowledges that it is prohibited, without the prior written consent of VALLOIRE, in any country, to use and/or exploit the elements constituting the Platform in any way whatsoever (in particular for their reproduction, communication and/or adaptation) and for any reason whatsoever (including as a commercial reference or for its own advertising).
Any other use of the Platform or any of its elements constitutes an infringement of rights and is punishable as such under the Intellectual Property Code, unless prior, express and written authorization is obtained from VALLOIRE.
In any event and in the event of non-compliance with these stipulations, VALLOIRE may, ipso jure, at the Client’s exclusive wrongs and without notice, terminate any relationship, without prejudice to all other rights, actions and recourses that VALLOIRE may have at its disposal for the purpose of compensating it for any damage it may have suffered as a result of such non-compliance.
Trademarks, drawings and graphics on Packages, posters or fares are registered and their reproduction is strictly prohibited.
The information that VALLOIRE receives from the Client corresponds to the information required to use the Platform and so that VALLOIRE can process the Offers transmitted by the Client as well as any disputes that may arise from the Offer.
These personal data are processed in accordance with the law n° 78-17 of 6 January 1978 relating to data processing, files and freedoms, known as the “Data Protection Act” and are subject to processing declared to the CNIL. VALLOIRE is the controller and recipient of the data.
The personal data mentioned above may be transmitted by VALLOIRE to third parties for the purpose of executing the Offer and in particular for the management of the Offers and their execution. It is expressly stated that transfers of personal data outside the territory of the European Union are prohibited unless the country or recipient provides a sufficient level of protection in accordance with the regulations applicable in France.
In accordance with the “Data Protection Act” No. 78-17 of 6 January 1978 amended by Act No. 2004-801 of 6 August 2004, the Customer has a right of access and rectification for the information concerning him that he can exercise by sending his request by mail to the following address: SEM VALLOIRE – Route de Charbonnières – 73 450 Valloire.
The Customer may also, for legitimate reasons, object to the processing.
In addition, VALLOIRE will keep data relating to transactions on the Platform within the limits of the provisions of Law No. 78-17 of 6 January 1978.
Certaines pages de la Plateforme peuvent utiliser des cookies, dont la finalité est d’accéder à des informations stockées dans le terminal de connexion du Client et notamment d’enregistrer des informations relatives à sa navigation sur la Plateforme, et de stocker des informations que le Client a saisies lors de sa connexion.
La durée de conservation maximale des informations ainsi recueillies est de treize (13) mois à compter de l’insertion du cookie correspondant.
Le Client a la possibilité de s’opposer à l’enregistrement de ces cookies en configurant son ordinateur.
The connection by VALLOIRE resulting exclusively from the agreement reached between the Client and the Driver, the Transport Company or the Parking Company, the latter act under their sole and entire responsibility. As such, the effective execution of the Offer proposed by the Client and accepted by the Driver, the Transport Company or the Parking Company shall not entail any liability attributable to VALLOIRE, on any grounds whatsoever, the service proposed by VALLOIRE being an intermediation service. In particular, VALLOIRE cannot be held liable for any loss that may have occurred for reasons such as:
VALLOIRE may only be held liable, except in cases where the law specifies different terms and conditions, in the event of demonstration by the Client of a fault or breach of VALLOIRE which has caused the damage suffered and proven by the Client.
VALLOIRE cannot be held responsible in the event of:
In any case, if the proper administrative and/or technical progress of an Offer on the Platform is disrupted by a virus, computer bug, unauthorized human intervention or any other cause beyond VALLOIRE’s reasonable control, VALLOIRE reserves the right to interrupt the transaction in progress.
Similarly, submitting an Offer on the Platform implies knowledge and acceptance of the characteristics and limitations of the Internet, the lack of protection of certain data against possible misappropriation or hacking and the risk of contamination by possible viruses circulating on the network.
VALLOIRE may close the Platform, cancel or suspend one or more Offers, or modify their conditions if it appears that fraud has occurred in any form whatsoever, in particular by computer. In this case, VALLOIRE reserves the right to take legal action against the perpetrators of such fraud before the competent courts.
Des événements de force majeure pourront empêcher le Client, le Conducteur, les Sociétés Partenaires ou VALLOIRE d’exécuter toute ou partie des obligations prévues dans l’Offre. Ainsi, dans le cadre des CGV, seront considérés notamment comme des événements de force majeure, les événements suivants :
In the event of a force majeure event, the party suffering it shall inform the other party as soon as possible.
In the event of force majeure, VALLOIRE may propose a Substitution Offer or reimburse the Customer at the Customer’s discretion.
Any complaint must be sent to the following address SEM VALLOIRE – Route de Charbonnières 73 450 Valloire or by e-mail by clicking on the “Our customer service” tab on the Platform.
15 – MODIFICATIONS OF CTS
VALLOIRE informs Customers that the T&Cs may be modified at any time. These modifications are published by posting them on the Platform and are deemed to be accepted without reservation by any Client accessing the Platform after they are posted on the Platform.
16 – PARTIAL DISABILITY
In the event that one or more provisions of the T&Cs are declared null and void or inapplicable pursuant to a law, regulation or court decision that has become final, the other provisions of the T&Cs shall continue to apply under the same terms and conditions.
17 – MISCELLANEOUS STIPULATIONS
The fact that VALLOIRE or the Client does not avail itself at a given time of any of the clauses of the GTC does not imply a waiver of its right to avail itself of them at a later date.
18 – APPLICABLE LAW AND COMPETENT JURISDICTION
These General Terms and Conditions of Sale and Use of Lift Passenger Tickets are written in French and subject to French law. In the event that it is translated into one or more languages, only the French text shall prevail in the event of any difficulty in interpreting and/or applying any of the provisions of these General Terms and Conditions of Sale and Use of Lift Passenger Transport. These General Terms and Conditions of Sale and Use of Lift Passenger Transport are subject, both for their interpretation and implementation, to French law. In the event that a service has not been provided to the satisfaction of the customer, the customer may contact the Operator at any time by sending a written and reasoned request to the following address: firstname.lastname@example.org. The processing time for requests is thirty days from the date of receipt. In accordance with the provisions of Article L 211-3 of the Consumer Code, in the event of a dispute arising relating to the validity, interpretation or execution of these general terms and conditions, the client may use a conventional mediation procedure or any other alternative dispute resolution method free of charge. The customer is informed of the possibility of using a mediation procedure with the Mediator of Tourism and Travel (MTV Médiation Tourisme Voyage, BP 80 303, 75823 PARIS CEDEX 17) according to the procedures set out on the website www.mtv.travel and within a maximum period of one (1) year from the written complaint made to the operator. The solution proposed by the mediator and/or conciliator is not binding on the parties to the contract. In the absence of an amicable settlement, the client may bring an action either before one of the courts having territorial jurisdiction under the Code of Civil Procedure, or before the court of the place where he resided at the time of conclusion of the contract or the occurrence of the harmful event (Article R 631-3 of the Consumer Code) In the event of services purchased from a third party organisation (Tour Operators, Tourist Residence, etc.), claims must be made directly to the supplier in question.